How long have i got to return a product ?


Any part or product ordered from us can be returned as long as it is within 30 days of purchase date and is unused and undamaged. 


Who pays for return shipping ?


If a product has been ordered in error by the customer then the cost of returning it to us must be met by the customer.


If a product is faulty the cost of return will be gladly met by us and we will endeavour to get you a new part in exchange if that is your requirement.


Do i need a returns number ?


Once a return is agreed and booked we will send you a returns number and the return address is you do not already have this.


When do i get a refund ?


Once the product is back to us and meets all the above criteria then we will process a refund or exchange if required.


So what do i do next ?


If you want to return an item please email us at: returns@japgmowers.co.uk